Refund policy
Platform-feature purchases and organizer registration collections are different transactions. The supplier and refund terms shown before payment determine who decides the request and which document follows.
Draft version 2026-08-17-draft-3. Proprietor and Indian legal review is required before live activation.
The configured platform operator is the supplier of paid Sports Fantasy features. The applicable cancellation and refund terms must be shown before purchase. No refund window or eligibility promise applies unless it is configured, disclosed, and permitted by law.
The named tournament organizer supplies the registration service and owns the disclosed registration refund policy. The configured platform operator may receive and process an approved refund through Sports Fantasy as the organizer's collection agent but does not invent or override the organizer's eligibility decision.
Report a payment that failed, was duplicated, or has an uncertain status through Contact us. The platform operator will reconcile provider evidence before confirming collection, fulfillment, or a refund.
Use the refund route shown with the transaction or Contact us. Include the tournament or feature, payment reference, payer account, requested reason, and any organizer decision. Never send an OTP, full card number, UPI PIN, or banking password.
An approved refund is submitted through the relevant payment route and tracked against the original transaction. Bank and payment-provider posting times vary. A specific completion time must not be assumed unless it is shown for that refund.
The original invoice, acknowledgement, or receipt remains part of the transaction record. When required, a separate credit document records a confirmed refund rather than editing or deleting the original document.
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