Sports FantasyPrivate support and grievance route
Submit a verified request through Contact us. The request and reply use the verified email and stay private. Signed-in users can also see the reply in their account history.
Grievance redressal
A clear route for account, payment, and privacy concerns.
Use Contact us when ordinary support has not resolved an account, privacy, platform-service, or payment-processing concern.
Draft version 2026-08-17-draft-3. Proprietor and Indian legal review is required before live activation.
Information to include
Describe the affected account, tournament or feature, transaction reference when relevant, the issue, the outcome requested, and any earlier support response. Share only the minimum personal information needed to investigate.
Organizer registration concerns
Questions about eligibility, tournament delivery, cancellation, or registration refund approval belong first with the named organizer as supplier. The platform operator can investigate collection, payment status, document delivery, and agent-processing issues.
Platform and privacy concerns
The configured platform operator handles grievances about Sports Fantasy features, account access, privacy practices, security, billing documents, and payment processing performed through the platform.
Review and response
A grievance is reviewed against account, tournament, consent, payment, and audit evidence. Response and escalation periods will follow applicable law and the final approved policy. No unapproved response deadline is promised in this draft.
Urgent security reports
Report suspected unauthorized access promptly and do not include OTPs, passwords, payment credentials, or service secrets. Contact the appropriate authority directly when there is an immediate safety or criminal concern.